Frequently Asked Questions
Everything you need to know about shopping with Cecil & Lou.
When will my order ship?
Standard orders typically process within 2-3 business days. During peak seasonal launches or sales, please allow up to 5-7 business days for your order to be dispatched.
What is your return policy?
We accept returns of unworn, unwashed items with original tags attached within 30 days of purchase. Please note that personalized or monogrammed items are final sale and cannot be returned.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and weight of the package.
How do I care for my Cecil & Lou garments?
To maintain the quality of our hand-smocked and embroidered pieces, we recommend machine washing on a cold, gentle cycle and laying flat to dry. Always check the specific care label on each garment.
Can I modify or cancel my order after it has been placed?
Once an order is placed, it immediately enters our processing system. We are unable to guarantee changes or cancellations, but please contact our customer service team as soon as possible to see if we can assist.
How can I track my package?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.